Privacy Policy
This Privacy Policy describes how **CalibraCore** ("we", "us", "our") collects, uses, and protects your industrial data and personal information. Our platform is engineered for precision, and our data handling practices reflect that commitment to integrity.
1. Information We Collect
We collect information you provide directly to us when you create an account, register an instrument, or communicate with us. This includes:
- Account Data: Name, professional email, encrypted password, and department.
- Instrument Data: Serial numbers, calibration certificates, compliance dates, and technical specifications.
- Usage Data: Log data, IP addresses, and browser information for security audit trails.
2. Data Storage & Infrastructure
CalibraCore utilizes world-class infrastructure to ensure your data is always available and never compromised:
- Primary Storage: All data is hosted on enterprise-grade cloud infrastructure inside SOC 2 Type II certified data centers, with hardened network isolation and 24/7 monitoring.
- Global Backups: Automated daily backups are distributed across multiple geographic regions to ensure disaster recovery and 99.9% availability.
3. Elite Security Measures
We employ multiple layers of protection to secure your industrial intelligence:
- Encryption in Transit: All communications between your browser and our servers are encrypted using **256-bit TLS/SSL certificates**.
- Encryption at Rest: Database records and uploaded documents (Certificates/PDFs) are encrypted using **AES-256 standards** at the storage layer.
- Multi-Tenant Isolation: Our architecture ensures strict data silos. No user or organization can ever access data belonging to another, verified via backend security rules.
4. Payment Security (PCI-DSS)
We do not store your credit card or sensitive financial information on our servers. All payments are processed through **Razorpay**, a PCI-DSS compliant payment gateway. Your financial data is handled exclusively by their secure, encrypted environment.
5. Data Retention
We retain your data as long as your account is active. If you choose to delete your account, we will purge your data from our active databases within 30 days, subject to any legal requirements for record-keeping.
6. Contact Us
For any data-related inquiries or security concerns, please contact our Data Protection Officer at **support@calibracore.com**.